Refund policy
Returns & Refunds
Got a problem? We will do our best to help. Most of our items are eligible for our 30-day return policy, which means you have 30 days after receiving your item to request a return. This does not include Made-to-Order products or Personalized Items unless they are damaged or incorrectly printed on our end.
Damaged Items
To begin the process, please reach out with photo evidence of the item’s improper condition via email at sales@zealoushomes.com, and we’ll sort that out for you. If you have a sizing issue, please take a picture of the product with a tape measure across the item. If there is a difference of 1" or greater from the sizing guide for that product, then we will work to make things right.
If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping costs. Please contact us at sales@zealoushomes.com to be given your Return Merchandise Authorization Number. Please write this number on the shipping label. Items sent back to us without first requesting a return will not be accepted.
- To be eligible for a return, your item must be unused and in the same condition you received it.
- The product must also be in its original packaging.
- To complete your return, we require a receipt or proof of purchase.
- To be eligible, the item must be faulty or damaged. We do not accept returns or refunds if you change your mind or ordered the wrong size. So be sure to read and follow our sizing guides before purchasing.
- Final sale items are not eligible for refunds. If an item is discounted or on a special sale price, it can not be refunded.
- We reserve the right to deny refunds or potential exchanges that have been worn, washed, tags removed, smell of smoke or perfume, have pet hair, etc.
- All exchanges and returns must be received within 7 days of label creation.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards.
- Downloadable digital or software-related products.
- Books with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
To start a return, you can contact us at sales@zealoushomes.com. Please note that returns will need to be sent to the following address:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund amount.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return question at sales@zealoushomes.com.
Shipping Error
Our orders are processed by human hands, so mistakes do happen on occasion. If you receive an incorrect item, please contact us along with a picture of the incorrect item within 7 days of delivery. Once verified, we will issue you a Return Merchandise Authorization Number. At that point, to get the corrected item out to you as soon as possible, you can place a new order for the correct item. As soon as we receive the incorrect item, we will issue you a full refund.
Lost Package
Your package says it was delivered, but you didn't receive it. What do you do?
- Double check around your yard. Deliverers can put packages in crazy places sometimes.
- Check with your neighbors and see if the package was mistakenly delivered.
- Contact the delivery service and see if they can offer insight in what happened to your package.
- Still having issues, contact us at sales@zealoushomes.com, and we will see what we can do. If the package tracking number suggests the package was delivered, we will need you to contact your local postal service and have them get with their postal investigators to open an investigation into what happened with your package.
- In the meantime, we will see if there is something we can do to fix the situation.
Change of Mind
We’re happy to offer a refund if you received the wrong items or there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. However, since most of our products are made to order products, we do not offer exchanges, refunds, or returns for products based on a change of mind concerning the product. We do not carry ready made inventory and therefore we can't simply swap out your product for another. All sales are final, so long as the above issues are not involved.
Exchanges
Our products are made to order products. Therefore, at this time, we do not offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section or in the product photos. It's possible that we might mislabel an item you ordered, though it's rare. If that’s the case, please let us know at sales@zealoushomes.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item with a tape measure, and we’ll sort it out for you!
We cannot stress enough the importance of following our sizing guides very closely. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@zealoushomes.com and send your item to:
Processing of Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@zealoushomes.com.
Late or missing refunds (if applicable)
If you haven’t received a refund after more than 15 days have passed, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@zealoushomes.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Final Sale items (if applicable)
Final sale items are ineligible for returns, exchanges, or store credit. The following products are considered final sale:
- Made to Order products
- Personalizable products
- Free items
- Items discounted 30% or more.
You can always contact us for any return question at sales@zealoushomes.com.